Shipping & Delivery

Last updated: 18 October 2026

We want your Aeglera order to reach you quickly and safely. This policy explains where we deliver, what it costs and what to expect.

Where we deliver

We deliver all across Pakistan through trusted courier partners. We don’t ship outside Pakistan yet.

Delivery charges

Order subtotalDelivery charge
Below PKR 3,000PKR 250
PKR 3,000 or moreFree

The delivery charge is shown in your cart and at checkout before you place your order.

Order confirmation

After you place an order, we will contact you on WhatsApp or by phone at the number you provided to confirm your order and address, usually within 24 hours. Please keep your phone reachable.

If we cannot reach you after two attempts within 48 hours, we may cancel the order.

Delivery time

  • Orders are usually delivered within 3–5 business days after confirmation.
  • Sundays and public holidays are not counted as business days.
  • Remote areas may take a little longer.
  • Delivery may also take longer during sales, bad weather, strikes, road closures or other events outside our control. We will keep you updated if your order is delayed.

Once your order is dispatched, we will send you the courier tracking number on WhatsApp.

Payment on delivery

We currently accept cash on delivery (COD) only. Please pay the rider the exact order total shown at checkout and in our confirmation message. Having the exact amount ready helps the delivery go smoothly.

Please check that the outer packaging is sealed and undamaged before paying. If the parcel looks opened or damaged, do not accept it and contact us straight away.

If you are not available

The rider will try to contact you on your phone number when they arrive. If delivery fails because no one is available or the address is incomplete, we will contact you to arrange another attempt.

Refusing a confirmed cash-on-delivery order without a valid reason costs us delivery charges. If this happens, we may ask for advance payment on future orders.

Damaged, missing or wrong items

If your order arrives damaged, or with a missing or wrong item, please message us within 48 hours of delivery with your order number and photos. We will replace it at no extra cost. See our Returns & Refunds policy for details.

Contact us