Privacy Policy

Last updated: 18 October 2026

This policy explains what personal information Aeglera collects when you use our website or place an order, how we use it, and the choices you have. We only collect what we need to deliver your order and look after you as a customer.

Information we collect

When you place an order

  • Your name and mobile number
  • Your email address (optional)
  • Your delivery address, area and nearest landmark
  • Any order notes you add
  • The products you order and the order total

When you browse

  • Your cart is saved in your own browser (local storage) so it is still there when you come back. It is not sent to us until you place an order.
  • We do not use advertising or tracking cookies.
  • Our hosting provider and the font and icon services we use may automatically log basic technical information, such as your IP address and browser type, to deliver and secure the website.

How we use your information

  • To process, confirm and deliver your order
  • To contact you on WhatsApp, by phone or by email about your order, delivery, returns or refunds
  • To answer your questions and provide customer support
  • To keep business and accounting records
  • To prevent fraud and fake orders

We will only send you marketing messages if you ask us to, and you can ask us to stop at any time.

Who we share it with

We do not sell or rent your personal information. We share it only when needed to run our service:

  • Delivery partners: your name, phone number, address and the cash amount to collect, so they can deliver your order.
  • Service providers: Google Firebase, which hosts this website and stores order records, and our email service, which sends us new-order alerts. They process data only to provide these services.
  • Authorities: if the law requires us to.

How we protect it

Order records are stored in a secured database that only the Aeglera team can access. The website uses an encrypted (HTTPS) connection. No method of storage or transfer is completely secure, but we take reasonable steps to protect your information.

How long we keep it

We keep order records for as long as needed to provide our service, handle returns and meet our legal and accounting obligations. After that, we delete them.

Your choices

You can ask us to:

  • Tell you what personal information we hold about you
  • Correct information that is wrong
  • Delete your information, unless we need to keep it for legal or accounting reasons

To make a request, contact us using the details below. You can clear your saved cart at any time by clearing your browser data.

Children

Our website is not intended for children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us